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Progress on banking complaints handled by HKMA

Press Releases

09 May 2014

Progress on banking complaints handled by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress on banking complaints handled by it as at end-April 2014.  Banking complaints include cases concerning general banking services and conduct issues.

In April 2014, 93 cases were received and 116 cases were completed.  As at end-April, the handling of 443 cases was in progress. 

A table summarising the progress on banking complaints handled by the HKMA is attached.

Table

Hong Kong Monetary Authority
9 May 2014

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Last revision date : 09 May 2014