Key Functions

Monetary Stability
Linked Exchange Rate System
Interest Rate Adjustment Mechanism
Liquidity Support to Banks
EFAC Currency Board
Sub-Committee
Transparency of Currency Board Operations
Notes & Coins of
Hong Kong
Notes
Coins
Coin Collection Programme
Milestones of Monetary Reform
History of Hong Kong's Exchange Rate System
Banking Stability
Banking Policy & Supervision
The Three-tier Banking System
Regulatory Framework
Advisory Committees
Supervisory
Co-operation
Electronic Banking & Technology Risk Management
Regulation of the Issue of Multi-purpose Stored Value Cards
Regulation of Money Brokers
Consumer Corner
HKMA’s Work in Relation to Strengthening Financial Consumer Protection
Frequently Asked Questions
Complaints about Banks
Internet Banking
Security Controls for ATM Services
Guide to Authorization
Supervisory Policy Manual
Oversight of Financial
Market Infrastructures
Basel III
Resolution
Review of the HKMA's Work on Banking Stability
Sharing of Mortgage Data
International Financial Centre
International & Regional Financial Co-operation
International & Regional Financial Co-operation
Participation in Multilateral Agencies & International Forums
Co-operation with Other Central Banks
Application of the "One Country, Two Systems" Principle
Renminbi Business in Hong Kong
Debt-market Development
Exchange Fund Bills & Notes
Government Bond Programme
Important Policy Initiatives Affecting The EFBN Programme & Other Hong Kong Dollar Debt Instruments
Infrastructure
Financial Infrastructure in Hong Kong
Payment Systems
CMU
OTC Derivatives Trade Repository
System Links
International
Co-operation
Pan-Asian CSD Alliance
Useful Links
Exchange Fund
History
Management
Transparency
31.2504

Consumer Corner

One of the key statutory functions of the HKMA is to promote and encourage proper standards of conduct and sound and prudent business practices amongst authorized institutions.  In April 2010, the HKMA established a Banking Conduct Department to provide greater focus to its work in this area.  The guiding principle adopted by the HKMA is that authorized institutions are encouraged to treat their customers fairly.  This is mainly achieved through authorized institutions’ compliance with the recommended practices currently embodied in the Code of Banking Practice (PDF File, 181KB) which was issued by the industry associations and endorsed by the HKMA, and circulars and guidelines issued by the HKMA from time to time. On 28 October 2013, all the retail banks in Hong Kong signed up to the Treat Customers Fairly Charter (PDF File, 79KB) which demonstrates the industry’s commitment not only to treating customers fairly but fostering a stronger culture towards fair treatment of customers at all levels of banks and at all stages of their relationship with customers.

If you would like to understand more about the HKMA’s work in relation to strengthening financial consumer protection, please refer to the topical webpage. If you have general questions about banking services, please check out the list of Frequently Asked Questions.

Last revision date: 9 January 2014
ABOUT THE HKMA
The HKMA
Tender Invitations
Careers@HKMA
Legislative Council Issues
Links
The HKMA Information Centre
KEY FUNCTIONS
Monetary Stability
Banking Stability
International Financial Centre
Exchange Fund
PUBLICATIONS & RESEARCH
Annual Report
Half-Yearly Monetary & Financial Stability Report
Quarterly Bulletin
HKMA Background Briefs
Reference Materials
Research
MARKET DATA & STATISTICS
CMU Bond Price Bulletin
Economic & Financial Data for Hong Kong
Monthly Statistical Bulletin
Monetary Statistics
KEY INFORMATION
Press Releases
Speeches
Guidelines & Circulars
Forthcoming Events
inSight
OTHER INFORMATION
Consumer Corner
Complaints about Banks
Internet Banking
Fraudulent Bank Websites and Phishing E-mails
Register of Securities Staff of AIs
Register of AIs & LROs
Investment Products Related to Lehman Brothers